We’re Here to Scare
QUICK DETAILS
Things to know before you go
Scare factor: Scary
Appropriate For: Ages 12+
Organization Type: Commercial/For profit haunted house
Category: Haunted House
Additional info: Indoor events, Outdoor events, Touching not allowed, Free parking
DATES & TIMES
Witness the horror, while it lasts
Check back soon for our updated calendar!
FAQ
Answers to common questions
We have dynamic ticket pricing that differs between date, time slot, and availability.
Visit our calendar to see our hours of operation and event times.
As we return from being temporarily closed last year, please know that we will be taking every possible precaution to protect one another so we can be together this halloween season, we are asking that you do the same.
For the health and safety of everyone attending and in accordance with local requirements for special events, all guests must provide proof of a negative COVID-19 test result obtained within 72 hours prior to entrance. Those fully vaccinated may show proof of full COVID-19 vaccination instead of proof of a negative test. In addition, we will ask that you wear a mask should you be unable to maintain proper social distancing.
Thanks for your understanding, we can’t wait to give you a scary good time! Happy Halloween!
Yes. Please visit our Groups Rates page for more information.
We don’t allow refunds, as our policy states that all sales are final. If you would like more information or wish to discuss this further please reach out to our customer service team and we’d be happy to work with you directly.
You can submit a date/time exchange request. Do note, there are no same-day exchanges allowed.
Questions or special requests can be directed to our customer service team at [email protected]
No. All tickets are the same price.
You do not need to print your tickets. If you have a smartphone, we can scan the tickets from your phone. (Please turn up the brightness on your phone)
Yes. We accept Visa, MasterCard, Discover and American Express at our on-site box office.
All of our haunts are accessible and while we do our best to accommodate all guests, our attraction does include dark, tight spaces that can affect the experience for some customers. We offer bypasses for these sections, so please ask our event staff for the Safety & Surveillance team upon your arrival and we will help you make the most of your experience.
There is no age requirement. The experience is not recommended for small children, toddlers, or babies. However, due to the graphic nature of the event, we suggest limiting entry to guests aged 12+.
We do not recommend that pregnant women attend the show. If you have questions, please reach out to your OBGYN.
We do not recommend that people with asthma attend the show. If you have asthma or any other medical concerns, we suggest you consult with your physician before attending one of our attractions.
No. We update characters and attractions each year. If there are audience favorites from past years, we may incorporate these areas into the new floor plan.
No, we do not allow weapons of any kind on the premises.
The queue is both indoor and outdoor. Our attractions are rain or shine so please dress appropriately.
There is free street parking surrounding our haunt. Please contact us here if you need accessible parking.
Wait times vary throughout the season. During September and on many weekdays, the wait is usually very short. As it gets closer to Halloween, specifically on a Friday or Saturday night, the wait can be much longer.
To limit your time waiting in line, consider our Fast Pass or Skip the Line ticket upgrade options.
If you become too frightened, try to remain calm and find the nearest actor in the room and they will escort you outside.
Only small bags and clutches not exceeding 4.5″x6.5’” will be allowed, other bags should be left in your vehicle or at home.
*Do note, if you plan on purchasing alcohol, please bring your ID in with you.
No. Each ticket allows one trip through the attraction(s). If you’d like to experience something again, please buy another ticket.
Yes, we have many strobe lights and fog throughout the show. We do not recommend that people with Epilepsy participate. We also do not recommend that people with asthma, heart issues, or pregnant women attend. If you have further questions, please consult with your physician.
No. Photography and videography are strictly prohibited.
No, actors will not touch you and we also ask you not to touch the actors.
Yes. We work hard to ensure the safety of all our guests. As a result, we require each person to pass through our security screening before they enter. Please arrive prior to your ticket time to allow time for the security screening process. Everyone will need to go through a security checkpoint.
Yes, our attractions are rain or shine. Please dress appropriately. Part of the line may be outdoors, however, the haunted house is indoors.
We welcome costumes but do not allow full-face masks/make-up or props of any kind. If you must paint your face, we ask that you remain recognizable enough to match the likeness on your identification card. You must not interact with other guests as one of our cast members. If our security team does not recognize you as a guest, you may be asked to remove your makeup.
Yes. We do not allow foul language, obscene behavior, weapons, alcohol, drugs, or any other illicit objects. Thirteenth Floor and its affiliates reserve the right to refuse admittance to anybody for any reason.
We recommend monitoring the weather and dressing accordingly as much of the experience requires being outdoors. Closed-toe shoes are recommended and offensive clothing with obscene language is not permitted.
ABOUT US
Experience the horror for yourself
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GALLERY
For your viewing displeasure…
