Things to know before you go
Scare factor: Very Scary
Appropriate For: Ages 16+
Organization Type: Independent Haunted House Business
Category: Walk-through Haunted House
Additional info: Wheelchair accessible, Indoors, Touching allowed, Free parking
Answers to common questions
Yes, as long as tickets aren’t sold out. There is a limited capacity for each half hour time slot.
Yes, please print your tickets prior to arrival! BE SURE TO PRINT/BRING YOUR RECEIPT TO SHOW PROOF OF MERCY PENDANT and/or VIRTUAL REALITY PURCHASES! If you’ve purchased either, please check in at the Box Office before getting in line.
Only the most epic, intense, badass, never-been-done-before add-on experience ever! Your group will be taken by customized passenger van to a remote, off-site location for 50 minutes (part drive-thru/part walk-thru) of intense scares, a whole lot of FUN and maybe some dancing, chasing, hiding, bumping music, sparks, partying & cool cars. Let’s just say, others will be jealous.
The Vixi Ward Virtual Reality Experience video is unchanged from 2018. It includes a pre and post VR scene. The experience will seamlessly take you to the beginning of the maze with a secret entrance only available to those who purchase the $14 Vixi Ward add-on.
The entire group must participate in the Virtual Reality Experience (which may be purchased as an add-on) in order to stay together during the haunted house.
Masks not required if vaccinated. We will only REQUIRE masks to be worn if there is a county-wide mask mandate in effect.
We will split you into groups of 6-8 people. Max group size is 8 people. If you are less than 4, you may be paired up with another small group.
We use timed ticketing to minimize the wait in line. Wait time will vary depending on the night of the week. The lines become longer if you are visiting closer to Halloween. Please do not arrive before the time printed on your ticket. This will only extend your wait time. You may also purchase a Speed Pass ticket which allows you to bypass the normal entrance line and go to the special Speed Pass entrance line.
You will not be forced to do anything you do not want to do. The Haunt will be scary and intense but is also designed to be fun. Remember, you can always scream the safe word “Mercy” to either have the actor back off, leave the room, bypass a room and rejoin your group at the next room, or leave the haunt entirely. Please note, there are 3 rooms you may not “mercy out” of once you have entered. Look for warning signs and listen to the actors.
Due to the nature and intense environments of our attraction, The 17th Door is recommended for adults and teens ages 16+. All minors (under 18) must have a parent or legal guardian sign their waivers on site. This show is not suitable for children.
Yes. Access to our maze is handicap accessible. There are a couple obstacles that may have to be by-passed inside the maze. Our event staff will be present to help assist you with these obstacles.
The 17th Door is a timed haunt experience. It will take approximately 34 minutes from start to finish. This makes it one of the longest haunts in California. The “Field Trip” add-on is an additional 45 minute experience! The “Virtual Reality” add-on in an additional 15 minute experience! Do it ALL for 95 minutes of crazy intense fun and memories that will last a lifetime and make you look cool when you talk about them.
We do not recommend pregnant women go through the haunted house. We suggest you speak with your OBGYN/phsycian to discuss the situation. No toddlers or infants will be allowed entry. This attraction is not recommended for visitors who have back problems, heart conditions, are prone to seizures or are in general poor health. We reserve the right to determine if you are not allowed for safety reasons.
Yes, as a condition of entry to The 17th Door, ALL participants will be required to sign a Waiver/Release. Anyone under the age of 18 must have a parent or legal guardian sign their waiver on site. You may be exposed to OR you may come in contact with: *electrical shock *insects *water *water inhalation *claustrophobia *touching from our staff *strobe lighting *fog *dizziness *moving floors *suffocation *physical restraints *moving vehicles *projectiles *loud noises *trigger warning for themes: rape, abuse, PTSD.
Yes, the actors may grab you (but they won’t intentionally hurt you) and some things may fall on top of you. You may also get very wet. You may need to hold your breath.
You will not be forced to eat anything nor will you be forced to do anything you do not want to do. The Haunt will be scary and intense but is also designed to be fun. Remember, you can always scream the safe word, “Mercy”! Please note, there are 3 rooms that you will not be able to “mercy out” of once you’ve entered.
Yes, we are an indoor attraction.
Yes, we have many opportunities for groups of 20+ and charities. Please contact us for more information.
Our haunt attraction is designed for all five of the senses. You may be exposed to or come in contact with: claustrophobia, electrical shocks, moving floors, water, foul scents, strobe lighting, projectiles, fog, total darkness, dizziness, suffocation, water inhalation, disorientation and loud noises. You will get WET! You may need to hold your breath. Dress accordingly. Many of our props are replicas and many are real! This will be outlined in the waiver that you will be required to sign. If you have specific questions or concerns, you may email us at [email protected]
There will be limited amounts of vulgar language and sexual innuendo but no nudity. The show will include small amounts of heavy thematic material. However, guests will find themselves in several intense situations.
We do not have a refund policy. You have paid us to scare you. If you are so scared that you have to shout the safe word to leave our Haunt early then we have done our job.
Yes, we have portable restrooms available in the parking lot. Please do not use our neighboring tenants’ restrooms.
Yes, we have multiple security officers on site each night. There are cameras throughout the haunt. We have a zero tolerance for trouble. We want everyone to have fun in a safe environment.
Get in touch… we promise we don’t bite (too hard)
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For your viewing displeasure…
Summary of “Your Overall Rating” reviews from visitors like you
Gnarliest haunt I've ever been to - in a good way
I’ve attended The 17th Door for multiple years, watching as they build on the story of their main character Paula, and keep one-upping themselves on intensity. At times, it’s a bit much – unpleasant shocks, getting drenched, etc – but it’s ALWAYS memorable. Nothing they do will actually harm you, though in the moment it is very uncomfortable. Build quality, immersion, special effects and acting is all top-notch. If you have the stomach for a little discomfort beyond typical jump scares, I’d highly recommend giving 17th Door a go!