We’re Here to Scare
Things to know before you go
Scare factor: Scary
Appropriate For: Ages 10+
Organization Type: Commercial/For profit haunted house
Category: Haunted House
Additional info: Indoor Events, Touching not allowed, Free parking
Answers to common questions
In general, the haunt is open 7pm – 10pm, but hours are extended on certain dates.
Please check the “Dates & Times” for full calendar of dates and hours of operation.
As the Haunted Hotel Disturbance is outdoors, inclement weather may cause us to close due to safety reasons but WE WILL MAKE ALL EFFORTS TO STAY OPEN!
If there are light or intermediate showers, we can typically stay open. If it turns into a storm or heavy rain, we will have to close.
If the official decision is made that we must close, whether it is before opening time or at some point during the night, it will be posted on our Facebook page (TheHauntedHotel). If you bought a ticket for a night that we have to close, we will include on that post when you are able to return with that ticket for entry.
This update/info will also be on our website as soon as we are able to put it up but FB will have the quickest update.
The Haunted Hotel Disturbance has 3 separate haunts that you will go through, all 3 are included with your admission. It is estimated that it should take around 30 minutes to go through all 3 mazes however that does not include the wait in lines.
The Ticket Booth & General Admission entrance lines can be very long on busy nights. We strongly recommend that you buy your ticket online in advance and to save even more time, you can opt for the Timed Ticket or VIP Admission.
Your wait in line depends on what night you are going/how busy, if you purchased online in advance, and what ticket type you have purchased. Typically, if you go the first 2 weeks of season and/or on a Sun-Thurs, the wait is not too long. If you go on a later weekend or on/around Halloween night, the Ticket Booth & GA entrance line can be well over 1 hour each.
This year, to stick with nightly capacity limits, all tickets are date specific and subject to selling out. We strongly recommend that you purchase online in advance.
What to expect when you arrive: There is a separate line to PURCHASE at the Ticket Booth if you didn’t buy in advance and then you will need to wait in the Entrance Line. There are 3 different Entrance Lines once you have your tickets: General Admission (typically the longest wait), TIMED TICKET (about 1/3 wait of GA line), VIP (shortest wait with Fast Pass entry).
The Ticket Booth line can get long on busy nights and is subject to selling out. We strongly recommend buying online so you can go directly to entrance line when you arrive.
You can reserve a specific time frame for arrival by purchasing a Timed Ticket or you can purchase VIP Admission and arrive anytime during hours of operation on your selected night. Both of these options will let you skip the General Admission entrance line. In addition, when you purchase online in advance, you do not have to worry about a ticket booth line.
If I have already bought my ticket and I am in line when the haunt closes, will I get a chance to go through?
If you have already been waiting in the entrance line with ticket in hand, we make all efforts to make sure everyone is able to get through. If the line is simply too long or we have reached our time limit for operating, we will honor your tickets on another night when we are open.
It is always best to arrive as early as you can and/or buy your tickets online in advance.
Yes! We strongly recommend buying your ticket online in advance. This will guarantee your entry before the night is sold out and will also allow you to skip the ticket booth line when you arrive. Please be sure to read ticket instructions so that you bring the correct ticket with barcode to be scanned. You will need to present your ticket at all 3 points of entry during your visit.
Buying your ticket in advance will save you from the ticket booth line (which is usually a long wait). You will need to wait in the GA entrance line, which can also be very long on busy nights, unless you purchase the Timed Ticket or VIP Admission. The entrance line for those ticket options is typically significantly less than GA.
Printing your online tickets is the safest option but as long as you can pull up the Barcode and do not have a cracked screen, we will be able to scan from your phone.
Please note, sometimes the wait in line is long, if your phone battery dies and you cannot access your tickets, you will need to purchase new tickets for entry.
You can reschedule the date of your ticket(s) up to the night before your scheduled date. For example, if you have a ticket for Saturday, you must reschedule it by 11:59pm Friday. To Reschedule:
-Go to your Tickets email, click on the link to print your tickets.
-At the top of that webpage, click Reschedule.
-You can choose the new date (if still available) for some or all of your tickets and save. Please note, if you are changing to a date that is a higher priced night, you will need to pay the difference.
-Reprint your new tickets.
If you want to UPGRADE your tickets from GA to Timed or VIP, you cannot do this through the reschedule feature. You will need to place a new order for the Ticket Type & Date that you want and then contact the office to have your original order canceled.
If you arrive at the entrance with a ticket for a different date or time, we cannot guarantee entry as we are subject to nightly capacities.
VIP Admission will allow for you to use the Fast Pass entrance at all 3 points of entry at The Disturbance. These lines may still have a short wait but you will not need to wait in the General Admission entrance lines.
If you already have a GA ticket, you can purchase the Fast Pass at the ticket booth but please note, you may have to wait in the ticket booth line.
Sorry, no refunds.
We do not offer refunds for unused tickets or patrons (including children) who are too scared to go through. If you have an unused ticket, you are more than welcome to give it to a friend to use before the season is over.
Yes! If you are buying at least 20 tickets in advance through the office, you may qualify for a discount. NOT VALID for entry on Fridays/Saturdays/Halloween.
Group Tickets must be ordered and picked up in advance through our office.
For more details or to place an order, please email [email protected]
Yes, thank you for your service! There are a few restrictions so please read carefully.
You can receive a Military discount of $5 off when you buy at the Ticket Booth & show your valid Military ID. Only valid for admission SUNDAY-THURSDAY, excluding 10/31. One ID will be valid for up to two discounted tickets.
Not valid on Fri/Sat/Halloween. Not valid with any other coupons or discounts.
Our haunts are NOT recommended for children under the age of 10. They will be allowed in if parents choose to bring them, however you will NOT be allowed to carry them. They must be able to stand and walk on their own two feet.
No Babies, Stollers, or Children being carried will be allowed entry.
Children need a ticket to enter and we do not offer special pricing for children. There are many emergency exits throughout each attraction in case anyone gets too scared to continue, but please be warned, scared patrons/children who need to exit (or choose not to enter) will not receive a refund.
Sorry, but no pregnant women, infants, or children being carried will be allowed entry. This attraction is not recommended for visitors who have heart conditions, are prone to seizures, or are in general poor health. We reserve the right to determine if you are not allowed in due to safety reasons.
A service animal is permitted for individuals with a disability. Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability. All service animals must remain on a leash or harness and may not be left unattended. Service animal behavior is the responsibility of the owner and you will be asked to leave The Haunted Hotel Disturbance if their behavior becomes a threat to the safety of another guest or employee. We do not have accommodations for pets at the The Haunted Hotel Disturbance. All other will need to stay home where they are safe from our ghouls.
The DOJ/ADA does not qualify “Emotional Support or Companion Animals” as service dogs.
Our actors are not allowed to touch you and you are not allowed to touch our actors. Please be warned, they do get very close and will chase you but they will not grab you. You may brush up against their costumes or props or come into contact with some of the sets, but you will not be grabbed or pushed. We reserve the right to prosecute any patrons who strike or harm our actors.
You can take personal photos/videos while going through the haunt but please be advised, we strongly suggest you keep your phone securely put away! We are NOT liable for lost or damaged phones nor will be have a search party to find it in the haunt. Many phones get lost or broken so please be aware!
NO FLASH PHOTOGRAPHY OR LIGHTS! For the safety of our actors as well as not ruining the experience for other patrons, we do not allow any type of FLASH photography or flash lights while you are walking through the haunts. You may be asked to exit early should you use flash or have any type of light turned on while going through.
If you are trying to film for media purposes, you will need to contact the office ahead of time to get permission.
YES! You are allowed to wear costumes. PLEASE NOTE: if your costume is offensive or involves nudity, you will not be allowed in. Any props you are carrying will need to be left at the entrance.
Yes!! We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, harming our actors or employees, etc. We do not allow babies or children to be carried through. Smoking and alcohol is not allowed. We reserve the right to remove any patron from the event if we feel it is necessary.
Violation of these rules will usually bring a warning and then being asked to leave without a refund.
Items NOT allowed include, but are not limited to, the following:
Food or Beverage
Babies/ Strollers / Children being Carried
There is no smoking or vaping allowed anywhere on the premises.
On select nights we will have spirited libations available inside the haunt. Sorry no outside alcohol is allowed. We reserve the right to remove any individuals who are too intoxicated or a safety concern.
There is no smoking at our event or in our lines.
YES! This attraction contains high impact scares and strobe lights which may not be suitable for people with heart conditions or prone to seizures. Attraction may include the use of fog juice as well as spraying water.
This is a walk-through attraction. There will be a pathway for you to follow. Rooms may very dark and some may be pitch black but the entire attraction will not be pitch black, you will see the actors and sets.
On select nights there will be food and drink vendors on site and there are plenty of places nearby to grab a bite after your visit!
No. A new ticket is required for each visit.
Yes, we do have security. We seldom, if ever, have a problem that actually requires security but we have it just in case.
We also have an EMT on staff each night.
Running is the main cause of minor injuries. Make sure to follow the rules and DON’T run and you should be fine!
Is this the haunted house where there are 13 floors and when you get to the top you get your money back?
Unfortunately no, that haunted house does not exist in San Diego. As far as we know, it is an urban legend.
Yes! Bring a change of underwear!
3 Featured Haunts
The Haunted Hotel
The resting dead at the Hotel have been disturbed in a big way and all who enter can taste the terror created by the turmoil of the upset souls within. Descend to the bowels of the hotel basement in the hellevator, claw your way through the bodies and unsettled Zombies permanently imprisoned in the suffocating boiler room, killer kitchen, musty old luggage room, spirit-saturated hotel bar, bloody bathrooms, and try not to lose your head in the bone chilling chainsaw bridal suite.
Immerse yourself in the dark, damp, cocoon of craziness in the back-wood caverns of the Ozarks where the Hill-billys have morphed into drooling “Kill-billys” ready to go mad-ass on you and your unsuspecting friends. Inbred and Insane, these people are more a kin to stinky ol’ feral forest critters than people. The Kill-billys have oozed out of the Hills into the Valley loaded with vicious venom and vigor for “Human Hunting” this haunt season.
Confusion and creepiness envelop you as the vibrant, florescent graffiti coated walls close in on you in this pulse-pounding 3-D blacklight experience. Clowns and Freak show finds infest the corners, caverns and cracks of this maniacal maze. Possible “side show” effects may include shortness of breath, screaming, spinning, dizziness, incontinence, disorientation, thumb sucking, curling into a ball, crying hysterically, demented laughter, projectile vomiting, and mental breakdown.
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